Plentific is a online portal for homeowners to find their next home professional; plumber, handyman, interior designer, surveyor, electrician, swimming pool specialist and just about everything else. It's one of UK's biggest portal of its kind and help thousands find their next home professional. I was part of building it from scratch. I started as an intern in March 2014. By May 2016 I was Lead Design for the company of about 60 people and I kept going for years. We built an online platform for tens of thousands of people and turned it into a lucrative business. My part was UI/UX and overall all the design as I was the only designer for almost 3 years.
Lead UI/UX Design
We ask enough relevant questions so that when a Pro previews the job, they can accurately provide a quote for the job, making sure the customer feels comfortable prior to the pro showing up for the job.
We built a strong foundation of emails and relevant notifications for the Pro. They can also install our app and get it native in their phone.
The leads page
The job details page
Creating a quote
To make customers be able to find professionals, we had to build a platform that would be interesting for professionals to sign up to. We built a B2B dashboard where they could upload their services, logo, header image, years in practice, projects that they've done, branches they have, team members.
The dashboard is where they log in and receive enquiries. It's easy to access through a mobile, tablet or desktop.
Here they can start conversations with customers, call customers, get support from our concierges, respond to reviews and edit their company information. This is where they edit their name, service area, services, logotype, awards, description, etc.
We also built all the features one might need to run the whole operation: marketing (their own website), invoices (internal and external), wallet, users, customer database, jobs, reviews and more.
The project can get really long. So I'll just mention some here. We've made an Advice / Academy section, a News section and a blog portal for pros and homeowners to find tips, guides and inspirations. We've created a lot throughout the years and I can't keep you here forever, so I'll stop now.
I've worked at Plentific for a couple of years. I've been the only designer except the first year. The amount of features that we (me, the CTO, the developers, etc.) have created are nearly impossible to count. I've also created print campaigns, social media campaigns for the marketing team, email marketing foundation, nudge emails, a pattern library to create a design system to easily build new features fast and for the developers to save time.
I've built SEO pages, PPC landing pages, a find a pro portal, whitelabel pages with collaborators (like plentific.zoopla.com - a collaboration with UK's biggest house marketing portal). We've built a job lead marketplace. Many landing pages. An Academy section. A news and blog portal. A huge Frequently Asked Question library. We've A/B tested our forms and enhanced them along the way.
We've changed our font, colours and logo, which in itself was a huge project. Everything has been responsive. And produced during little to no time.